Return & Refund Policy

Last updated: January 1, 2026

At Clifton Hardware, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns

You have the right to return eligible items within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Certain items may be non-returnable for hygiene, safety, or custom-made reasons. Any such exclusions will be clearly stated on the product page.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method

  • Processing times may vary depending on your payment provider

  • Shipping costs are non-refundable, unless the item is faulty or incorrect

Refunds are issued only for the item price paid, excluding any additional service or delivery charges where applicable.

Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrectly supplied

If you need an exchange, please contact us with details and supporting photos where applicable.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us within 48 hours of delivery.
We will arrange a replacement or refund in accordance with consumer protection laws.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a trackable shipping service

  • We are not responsible for items lost during return transit

Cancellations

Orders may be cancelled before dispatch.
Once an order has been shipped, it must be returned in accordance with this policy.

Processing Time

  • Returns are typically processed within 5–10 business days of receipt

  • Refunds may take additional time to appear depending on your bank or payment provider

Contact Us

If you have any questions about refunds or returns, please contact us:

Address: 19 Regent St, Clifton, Bristol BS8 4HW, United Kingdom
Telephone: +44 11 7970 6260
Email: contact@clifton-hardware.com

Compliance Notice

This Refund & Returns Policy complies with:

  • Google Merchant Center requirements

  • Stripe payment policies

  • Shopify platform standards

  • UK consumer protection laws